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FAQ

  • How long does it take to ship an order after a payment was made?

After you place an order, your handmade product will take 2-5 business days to make. After it’s complete, it is shipped promptly. 

 

  • When will I receive my package?

For US orders, please allow 2 to 9 business days after your product has shipped.

For Canada orders, please allow 2 to 8 business days after your product has shipped.

For UK and all other international orders, please allow 15 to 30 business days after your product has shipped. We are not responsible for any custom charges on international orders, as this is completely out of our control.

 

  • Will my order come with tracking? How can I track my package?

Yes. All orders placed now come with tracking numbers. You will be emailed your tracking number once your order has shipped, along with the link or details on how to track your order.

 

  • What if I have a problem with my order after I receive it?

We Love Happy Customers! We strive to be the best, and customer service is our priority. We are happy when our customers are happy. If you have any problems with your order, we will do our best to assist you. If your candle arrives broken or cracked, we will happily replace it with a new candle. Just send us a picture of your broken or cracked candle, and we will ship you a replacement.

 

 

Email us: info@thecaribbeanhut.com
Or send a quick message below!